Kojin Collective (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or interact with us.

1. What We Collect

We may collect the following personal information:

• Name

• Email address

• Phone number (if provided)

• Shipping and billing addresses

• Payment details (processed securely via our payment providers; we don’t store full payment info)

• Order details and personalisation instructions

• Communication history with us

• Website usage data (e.g. IP address, browser type, pages visited)

2. How We Use Your Information

We use your information to:

• Process and fulfil your orders

• Communicate with you about your orders or inquiries

• Provide customer support

• Personalise and improve your shopping experience

• Send marketing communications if you opt in (you can unsubscribe at any time)

• Meet our legal obligations

3. How We Share Your Information

We will never sell your personal information. We may share it with:

• Service providers who help us operate our business (e.g. payment processors, shipping companies, website hosting)

• Law enforcement or government authorities if required by law

• Others with your consent or as needed to complete your transaction

4. Cookies and Tracking

Our website may use cookies and similar technologies to:

• Enable essential site functions

• Analyse site traffic and usage

• Personalise your experience

• You can adjust your browser settings to refuse cookies, but this may impact website functionality.

5. Security

We take reasonable measures to protect your personal information from loss, misuse, or unauthorised access. However, no online transmission or storage is 100% secure.

6. Access and Corrections

You may request access to the personal information we hold about you, or ask us to correct it if it’s inaccurate, by contacting us (see Section 9).

7. Marketing

If you’ve opted in to receive marketing emails, you can unsubscribe at any time using the link in those emails or by contacting us directly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review it periodically.

9. Contact Us

For any questions about this Privacy Policy, or to request access to or correction of your personal information, please Contact Us.

If you’re in Australia, you can also learn more about your privacy rights or make a complaint to the Office of the Australian Information Commissioner (OAIC): oaic.gov.au