Welcome to Kojin Collective (referred to as “we,” “us,” or “our”). By accessing or purchasing from our website [Insert Website URL], you agree to these Terms of Service. Please read them carefully before using our site or placing an order.

1. Orders and Personalisation

All personalised products are custom-made to order. Once submitted, orders are final and cannot be modified or cancelled. Please double-check all spelling, design choices, and custom requests before confirming your order. Kojin Collective reserves the right to decline any order containing content we deem offensive, inappropriate, or infringing on third-party rights. We may feature photos of completed custom work on our social media or website for promotional purposes unless you request otherwise in writing.

2. Pricing and Payment

All prices are listed in AUD and include GST where applicable. Prices are subject to change without notice. Full payment is required at the time of order.

3. Production and Shipping

As each item is made to order, please allow [Insert timeframe] for production prior to dispatch. Shipping timeframes are estimates and may vary depending on location and carrier delays. Once your order is handed over to the delivery service, Kojin Collective is not responsible for lost or delayed items but will assist where possible with claims or tracking.

4. Returns and Refunds

Due to the personalised nature of our products, we cannot accept returns or offer refunds unless an item is faulty or we made an error.If your item arrives damaged or incorrect, please contact us at hello@kojincollective.com.au within 7 days of receiving your order, along with clear photos of the issue. Non-custom items may be returned within 14 days in unused, original condition. Return shipping is the customer’s responsibility unless the item is faulty.

5. Intellectual Property

All content, logos, photos, and designs on our website are the property of Kojin Collective and may not be copied or reused without written permission. By submitting any custom text, designs, or artwork to us, you confirm you have the rights to use them and grant us permission to reproduce them on the purchased product.

6. Limitation of Liability

Our liability is limited to the value of the purchased product. Kojin Collective is not liable for any indirect, incidental, or consequential loss or damage arising from the use of our website or products.

7. Privacy

We respect your privacy. Any personal information collected during checkout is used solely for order fulfilment, communication, and marketing (with your consent). For more details, please refer to our Privacy Policy

8. Changes to Terms

We reserve the right to update or modify these Terms at any time. Updates will be posted on this page with an updated effective date.Continued use of our website or placing an order after changes are made constitutes acceptance of those changes.

9. Contact

If you have any questions about these Terms, please Contact Us.